Customer service tools (Operational Support Systems)

Regions operating in
APAC 28
EMEA 121
LATAM 27
North America 63
Connection types
API 139
White label 135
Widget 140
Sales systems
B2B portal 156
Consolidators 0
GDS 2
Company phase
Established 141
Startup 19

The management team has over 20 years of experience trading online and software development. Having a huge passion for travel & having found a niche in the market, the company has been trading since September 2008. Our strength is our in-house IT Team who work hard to bring the latest API/XML applications. We have built our own platforms for agents, hotels and suppliers as we believe in keeping it simple

Universal features
API
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Key features
Agents to Stay Connected
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ADAPTiv Unify is a customer data platform (CDP) that enables airlines to maximize value from customer-centric retailing, from pinpointing high-lifetime-value customers for targeted offers to identifying disrupted passengers for remedial action. Unify integrates data from any source, including transactional, contextual, and behavioral data, to build a single customer view

Universal features
B2B portal
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Key features
Extracts, cleans and consolidates data from mul...
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Transform your contact center with Kapture – optimize routing, automate tasks, and provide actionable insights to boost customer satisfaction, increase agent efficiency, and improve bottom-line results

Universal features
APAC
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Key features
Boost Customer Satisfaction Significantly
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Using our AIRCOM® Cockpit Services, airlines can communicate wirelessly between their aircraft and ground systems, as well as between their aircraft and third parties operating on the ground - such as Air Traffic Control

Universal features
API
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Key features
World-leading aircraft communication ecosystem
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The industry's leading solution for the management and integration of operational communications,We're helping airlines everywhere to improve operational efficiencies and effectiveness, by integrating and translating the data that feeds into their IT infrastructure,As a valuable tool for maintaining on-time performance, AIRCOM® FlightMessenger enables airlines to adopt common and intelligent data distribution processes

Universal features
API
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Key features
Synchronize data efficiently
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Travelers are more informed than ever and are shopping across channels and sources to find the best offer. They also demand the instant personalized content they've come to expect from non-travel retailers,To market to these savvy shoppers, airlines are embracing intelligent retailing strategies and the technology solutions that enable them to maximize the revenue of their value-added products and services

Universal features
API
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Key features
Customized search
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Leverage a powerful suite of products allowing you to apply both voluntary and involuntary airline reissue and refund policies automatically, with accurate and guaranteed results. Simple and easy to use, Amadeus Ticket Changer (ATC) dramatically cuts the time needed to process changes to your customer's itinerary, saving you and your customers time and money

Universal features
APAC
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Key features
ATC Reissue
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Get the tools and support you need for changing times We understand the needs of an evolving industry and give you the insights, engagement tools, and flexibility to reach your destination

Universal features
API
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Key features
Work with a team that understands your journey
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Our ATC Datalink Services enable the efficient and safe running of airspaces overseen by Air Navigation Service Providers (ANSPs) which have a critical need to communicate with air traffic management systems and aircraft.

Universal features
API
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Key features
24/7, 365 expert ATC Datalink Services support
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Air Navigation Service Providers (ANSPs) may choose to operate their own Very High Frequency Digital Network (VDL) network of VHF stations. If so, they can include a datalink processor and an aeronautical telecommunication network (ATN) router. But the best option for a seamless CPDLC service – and to comply with the European Implementing Rule on Data Link Services – is to adopt our ATN Backbone Service

Universal features
API
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Key features
State-of-the-art infrastructure
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ANSPs must be capable of managing efficient, reliable and clear digital data exchanges with aircraft pilots,Those data exchanges range from weather messages and clearance for departures, to operational data for an airport, and to the digital exchanges between air traffic controllers and pilots of non-urgent messages as an alternative to voice communications

Universal features
API
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AIRCOMevatis
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ATS SATVOICE allows ground-air voice communication using Inmarsat and Iridium satellite networks, regardless of fleet. As a perfect substitute for traditional High Frequency voice coverage in oceanic and remote airspace, ATS SATVOICE works with any standard voice communication system

Universal features
API
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Key features
Expert ATC services support
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The Avtra Departure Control System incorporates the latest technologies to deliver a superior customer experience, while maximizing revenue and ancillary potential for both airlines and airports. Motivated by our personal travel experiences of routinely long check-in queues, the Team at Avtra designed our DCS system to allow for all the modern conveniences to be supported and enabled. Starting with the automated check-in interface, we provide a near instantaneous check-in possibility; we also offer a fully-integrated device manager with printer-switching capability that allows for complete utilization of all the available printer hardware onsite. Our intuitive boarding interface ensures that passengers' airport pre-departure formalities are as efficient and smooth as possible

Universal features
API
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Key features
Automated check-in
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Avtra's Frequent Flyer Program (FFP) offers a user-friendly B2C platform together with a robust admin console that provides a full loyalty program management for today's demanding reward schemes. The solution perfectly integrates with all our other systems to offer an inclusive travel experience. The Avtra FFP solution cleverly balances between frequently reviewed airline revenue policies and strategic commercial decisions – and the increasing expectations from competitive travelers, who routinely leverage their flight decisions on attractive perks and rewards. Designed to minimize resulting confusions as a result, the system simplifies rules and policies and presents them in a straight-forward and simple layout.

Universal features
API
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Key features
Fully customizable 2C platform
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Issue your own credit cards through our best-in-class B2B card platform and ready-to-go regulatory framework

Universal features
B2B portal
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Key features
Build an all-in-one solution
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B2C Travel Portal is online travel booking portal which provides online search and book functionality with flight, hotel, tour, transfer and package module to enable global B2C consumers to search and book online. B2C Travel Portal is key component for a Travel Website. It is travel portal for retail sales enables business to sell more products and increase revenue.

Universal features
API
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Key features
Multi-currency support
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B2C travel portal provides the right kind of tools and enterprise insights that simplify the whole reservation process for all customers, whether they are travel bookings from corporate customers or end users, and the main element of the travel website, allowing direct travel sales to the travel portal of the organization

Universal features
APAC
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Key features
Advanced Booking Engine
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Airlines provide air transport not only for the passengers, but for their baggage as well. However, from time to time passengers and their baggage may get separated, and there are costs incurred in locating the baggage and returning it to the passenger. These situations create a need for managing, controlling and monitoring the additional costs.Crane BRI identifies and tracks the root causes of mishandled baggage, as it is integrated with the BRS system and allows airlines to keep track of the expenses incurred until the baggage is delivered to its owner.Crane BRI improves operations and increases customer satisfaction by producing reports that monitor both the supplier and personnel performance

Universal features
API
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Key features
Supplier Performance Monitoring
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Turkey's the richest reward points application Biggrewards meet all the expectations of customers and companies who wishes to meet with outstanding quality and selection of products, to find various product groups, to see different travel and experience sections in loyalty programs.

Universal features
API
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Key features
Rich Collection Selection
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Universal features
API
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We understand that every business is unique and one size does not fit all. Our team of travel technology experts will tailor a customized solution that offers the best travel booking experience possible for your business. We believe that we can provide this by offering a better, more comprehensive and easy to use online booking experience. We will work with you to deliver a solution that offers competitive pricing, leading inventory availability, high customer satisfaction, efficient and innovative application of technology combined with a focus on profits.​

Universal features
API
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Key features
Benefit from a clear and immediate view of your...
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Car Rental Reservation System is Vehicle Reservation System designed for driver, travel agent, car rental agency, cab operator and car rental operator to easily manage vehicle rental service and online vehicle booking

Universal features
APAC
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User Friendly
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Ensure your customers have the flexibility to cancel their plans without worries. Cancel For Any Reason from Protect Group offers the freedom to cancel up to 24 hours before the event with no questions asked, ensuring a hassle free experience with a 25% to 100% refund.

Universal features
B2B portal
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Key features
Cancel for any reason
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Charter brokers have a dedicated toolset for their line of business. We have enhanced Leon with extended features, designed to support brokers in their day-to-day operations. Oversee the whole sales process and communicate with your clients and partners efficiently

Universal features
API
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Key features
Communication with clients and operators
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Connect with your clients, automate tedious tasks boost your revenue. The only platform designed specifically for travel agency owners to streamline their operations by centralizing all communication channels, automating client engagement, and enhancing marketing efforts.

Universal features
API
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Key features
Streamline Communication with chatlyn's Omnicha...
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